Mercy Health — Fairfield Internal Medicine
Primary Care • Fairfield, OH
Ratings by platform
- Birdeye (for Mercy Health - Fairfield Hospital): 3.1 out of 5 stars (841 reviews)
- Healthgrades (for Dr. Samantha Wood): 4.9 out of 5 stars (102 ratings)
- Healthgrades (for Dr. Ayesha Javed): 4.9 out of 5 stars (22 ratings)
- Healthgrades (for Dr. Neel Patel): 5.0 out of 5 stars (8 ratings)
What patients say
Patients praise
- Many individual physicians are highly rated for being thorough, compassionate, and good listeners
- Staff and nurses often described as friendly, welcoming, and helpful
- High likelihood of recommending specific, well-regarded doctors to others
Common complaints
- Billing and insurance communication issues, including surprise bills and inaccurate statements
- Perceptions of dismissiveness, rudeness, or being unheard by some providers
- Long wait times for appointments and medical services
- Concerns regarding administrative efficiency, such as incorrect medical records provided to patients
In patients' words
"Dr. Wood takes her time and listens to all of my concerns. She tries to find a solution for my health concerns."
— Healthgrades patient review of Dr. Samantha Wood"I initially felt good about the appointment, but by the end, I felt shut-down and unheard. I will not be back."
— Patient review on LocalityBiz for Mercy Health - Fairfield Hospital Internal Medicine Residency Practice"This is unethical billing and fraudulent behavior to tell patients that there will be no surprise bills later if they pay on-site and then bill the customer later."
— Better Business Bureau complaint regarding Mercy Health billing practicesMore clinics in Fairfield
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