Fairfield, CA Orthopedists | Sutter Health Doctors
Orthopedic Surgery • Fairfield, CA
Ratings by platform
- Sutter Health (Dr. Douglas A. Dennis): 4.9/5 stars (791 reviews)
- Sutter Urgent Care (Birdeye/Google): 4.1/5 stars (385 reviews)
- Healthgrades (Dr. Douglas Dennis Jr.): 4.0/5 stars (9 reviews)
What patients say
Patients praise
- High patient satisfaction ratings for individual orthopedic surgeons, such as Dr. Douglas A. Dennis (4.9/5 stars)
- Accessibility and prompt care mentioned in urgent care and some doctor visit experiences
- Recognition of individual physicians and care teams for being personable, attentive, and good listeners
Common complaints
- Billing and insurance transparency concerns, including reports of high charges for new patient visits and difficulties with pre-authorizations
- Administrative and scheduling challenges, such as difficulty keeping appointments and long wait times for rescheduling
- General dissatisfaction with organizational practices and communication from support staff
In patients' words
"This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— BBB Customer Review"Dr. McKinley was very personable and a good listener. She was able to diagnose my issue in minutes and write a prescription for me."
— Birdeye Review (Sutter Urgent Care)More clinics in Fairfield
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