Fairfield, CA Ophthalmologists | Sutter Health Doctors
Ophthalmology • Fairfield, CA
Ratings by platform
- Sutter Health Official Site (Dr. Julie A. Chen): 4.9/5 (1308 reviews) (1308 reviews)
- Healthgrades/MedicalNewsToday: 3.0/5 (8 reviews)
- Trustburn (Sutter Fairfield Surgery Center): 4.4/5 (7 reviews)
- BirdEye (Sutter Urgent Care Fairfield): 4.1/5 (385 reviews)
What patients say
Patients praise
- Individual ophthalmologists, such as Dr. Julie A. Chen, receive praise for being thorough, professional, and compassionate
- Some patients report successful surgical outcomes and clear communication from providers
- Urgent care settings in Fairfield are frequently cited as fast, efficient, and clean
- Staff members in clinical settings (nurses, specific doctors) are sometimes described as caring and attentive
Common complaints
- Significant concerns regarding billing department responsiveness, errors, and perceived overcharging
- Difficulties with appointment scheduling and long wait times for follow-ups
- Frustration with administrative communication, including difficulty reaching staff via phone or email
- Occasional reports of perceived incompetence or lack of care from administrative/support staff
In patients' words
"Dr. Chen did laser surgery on both my eyes, and it went so well! She walked me through everything step by step and answered all my questions."
— Yelp User Review"My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance... Sutter refused to submit this and now we are out thousands of dollars."
— Better Business Bureau Review"Very disappointed with their billing department. I have tried to call 3 times about an expected bill I was supposed to receive. Never answered the phone. I left 2 voice-mails and never received a call back."
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