Hartford HealthCare Medical Group Primary Care - Fairfield
Internal Medicine • Fairfield, CT
Ratings by platform
- Birdeye (aggregating Google reviews): 2 out of 5 stars (8 reviews)
- Healthgrades (for Dr. George Goldfarb): 2.4 out of 5 stars (21 reviews)
- Healthgrades (for Dr. Deepthi Naik): 4.7 out of 5 stars (12 reviews)
- Yelp (Brand-level rating for Hartford HealthCare Medical Group): 1.7 out of 5 stars (141 reviews)
What patients say
Patients praise
- High satisfaction with specific individual physicians and APRNs who are perceived as attentive, professional, and knowledgeable
- Ease of scheduling virtual/telehealth appointments for certain providers
- Professional and friendly interactions with some staff members
- Convenience of the MyChart portal for health management
Common complaints
- Difficulties with administrative tasks and phone systems (e.g., long hold times, AI receptionist transfers)
- Perceived decline in service quality after acquisition/integration into the larger system
- Issues with timely referrals and communication from nursing/support staff
- Frustration over office hours and appointment availability
In patients' words
"Ever since Hartford Healthcare acquired... it has been a steady downhill decline. ... I get “Emma”, their AI receptionist who transfers me to every where except 425 Post Rd."
— Birdeye review"I have been seeing Dr. K. for over 25years. He is attentive, listens & takes his time. I have always had a positive visit. The staff are all lovely..."
— Healthgrades review of Dr. Slava Kulakov"She is the Best of the Best! ... This was my first appointment with Dr. Naik and she was great ! Very easy to talk with and she explained everything to me very clearly !"
— Healthgrades review of Dr. Deepthi NaikMore clinics in Fairfield
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