Fairfield, CA Gastroenterologists | Sutter Health Doctors
Gastroenterology • Fairfield, CA
Ratings by platform
- Sutter Health Provider Page: 4.9/5 stars for Dr. Lawrence K. Chan (based on 567 reviews) (567 reviews)
- Vitals: 4.0/5 stars for Dr. Sabba Maqbool (5 ratings)
- Birdeye (via Google): 4.1/5 stars for Sutter Urgent Care Fairfield (385 reviews)
What patients say
Patients praise
- Individual physicians frequently described as attentive, good listeners, and professional
- Positive feedback on clinical care and diagnostic thoroughness from some patients
- Clean and well-maintained facilities reported by some visitors
- Efficient and convenient urgent care experiences noted by many patients
Common complaints
- Complaints regarding billing department and unexpected/high costs
- Difficulties reaching staff via telephone
- Issues with appointment scheduling and long wait times for follow-ups
- General negative sentiment regarding administrative and billing processes at the organizational level
In patients' words
"Dr. Chan always listens to my concerns and provides detailed explanations and alternatives. I have a number of GI problems and he has helped me in the past several years."
— Healthgrades review by C. Merrill"This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— BBB Customer Review"Very disappointed with their billing department. I have tried to call 3 times... Never answered the phone. I left 2 voice-mails and never received a call back. Now I received a bill from a collection department."
— Trustburn review regarding Sutter Fairfield Surgery CenterMore clinics in Fairfield
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