Fairfield Adult Primary Care
Family Medicine • Fairfield, CA
Ratings by platform
- Birdeye (NorthBay Health Primary Care - Fairfield): 3.3 out of 5 stars (49 reviews)
- Birdeye (Primary Care Physicians of Fairfield): 2.0 out of 5 stars (8 reviews)
What patients say
Patients praise
- Helpful and practical medical advice
- Professional and friendly staff in some departments
- Availability of after-hours appointments (historically)
- Trusted doctors
- Outstanding and kind service from nursing staff in certain departments
Common complaints
- Reduced operating hours following acquisition
- Difficulties with AI-based phone systems/receptionists
- Poor staff responsiveness/nurses not calling back
- Issues with getting necessary referrals or treatment
- Unprofessional staff greetings
In patients' words
"Tremendous service and quality care. I truly recommend Northbay"
— Birdeye (NorthBay Health Primary Care - Fairfield)"Ever since Hartford Healthcare acquired Primary Care Physicians of Fairfield at 425 Post Road, it has been a steady downhill decline. One of the reasons I chose them was because they were open to 8P and 9P some days, and open on Saturdays. Now it is M-F until 5P only."
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