Excelsior Springs Hospital – Serving Excelsior Springs and ...
Oncology • Excelsior Springs, MO
Ratings by platform
- Seniors.fyi: 1.8 out of 5 stars (based on 4 reviews) (4 reviews)
- Facebook: 56% recommendation rate (11 reviews)
- Healthgrades (based on CMS HCAHPS): 76% of patients would definitely recommend (HCAHPS data)
What patients say
Patients praise
- Some staff noted for rapid response and compassion in emergencies
- Professionalism of specific outpatient services and individual doctors
- General patient recommendation rate of 76% according to Healthgrades
Common complaints
- Billing concerns and insurance communication issues
- Perceived lack of attentiveness or dismissal of patient concerns by some staff/doctors
- Dissatisfaction with pain management approaches
- General communication lapses during care
In patients' words
"The care at the facility sucks. Doctors won’t listen to patients. The hospital treats pain the same way as home remedies like Tylenol and ibuprofen."
— Seniors.fyi"He goes right to the point and we appreciate that his Bedside manners are great. Thank you so much."
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