Primary Care Excelsior Springs Clinic

Patients praise

• Physicians who are good listeners and collaborative in treatment planning
• Helpful and professional office staff in some instances
• Timely follow-up and effective communication of results
• Generally positive experiences with specific providers like Dr. Cooper and others

Common complaints

• Perceived lack of attentiveness or care during visits
• Staff behavior, including unprofessional comments in front of patients
• Difficulties with medication management or appointment scheduling/wait times
• Limited access to primary physicians vs. nurse practitioners