ES Primary Care
Hematology • Excelsior Springs, MO
Ratings by platform
- Birdeye (Google reviews): 3.9 out of 5 stars (19 reviews)
- Healthgrades (Dr. Christopher Cooper): 4.2 out of 5 stars (14 ratings)
What patients say
Patients praise
- Providers described as thorough, kind, and knowledgeable
- Appreciation for providers who listen to patient concerns and collaborate on treatment plans
- Positive experiences with specific providers like Dr. Phillips, Dr. Cooper, Dr. Wilson, and others
- Staff helpfulness noted in some experiences
Common complaints
- Accessibility issues with provider availability and office hours
- Dissatisfaction with bedside manner or communication from some staff/providers
- Difficulty in scheduling or getting messages returned
- Concerns regarding perceived quality of care during specific visits
In patients' words
"Doctor is never there! Always nurse practitioners and miss every time... Bedside manner is horrible!!!"
— Birdeye review"Dr. Phillips at the excelsior springs clinic is one of the most kind and knowledgeable providers I've had the pleasure of seeing... I was very happy with the level of care from the scheduling team, the nurses and assistants, the to doctor. Top notch service and care!"
— LocalityBiz review"I love Dr Wilson. ES primary care. She's phenomenal."
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