Primary Care Excelsior Springs Clinic - Liberty Hospital

Patients praise

• Appreciation for providers who are perceived as good listeners and collaborative in treatment planning
• Friendly and compassionate office staff reported by many patients
• Instances of positive clinical outcomes and thorough care, specifically with certain providers like Dr. Mueller and Dr. Gartin
• Efficient service and minimal wait times for some patients

Common complaints

• Concerns about provider availability, including reliance on nurse practitioners and limited physician office hours
• Dissatisfaction with bedside manner and perceived lack of attention during appointments
• Negative experiences with office staff and communication, particularly regarding sensitive topics or behavior management for children
• Frustration with appointment scheduling and administrative follow-through for chronic care management