Frontier Dermatology
Aesthetics • Everett, WA
Ratings by platform
- PissedConsumer: 4.2/5 (2 reviews)
What patients say
Patients praise
- Some patients report positive interactions with specific doctors, nurses, and medical staff who are described as professional, kind, and knowledgeable
- Occasional reports of efficient service, specifically in urgent care settings
- Some long-term patients have historically valued the quality of care received at the clinic before its transition
Common complaints
- Dissatisfaction with the transition to Optum ownership, specifically regarding insurance acceptance and claim denials
- Concerns over long wait times, both in waiting rooms and for appointments
- Reports of rude or unhelpful front-desk and administrative staff
- Complaints about billing practices, unexpected costs (e.g., for lab tests or x-rays), and collections procedures
- Difficulties in reaching providers or receiving adequate follow-up care
In patients' words
"This was my favorite clinic by far when it was still the everett clinic, its really disgusting that Optim took over and now they don't accept the insurance I gave them for 20 years."
— LocalityBiz review"Ridiculous wait times. Nice looking facility but doesn’t make up for 2+ hour wait time when not a lot of patients are sitting in waiting room."
— LocalityBiz review"I was impressed by the efficiency with which I was processed, the speed of attending to my medical needs, and the positive, caring attitude of those with whom I interacted."
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