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Deaconess

Diagnostic Imaging • Evansville, IN

Ratings by platform

  • ExpectedHealthcare (1 review)
  • Birdeye: 2.6 stars (5 reviews)
  • Healthgrades (based on HCAHPS): 71% recommend
  • PlainHospital/CMS: 2/5

What patients say

Patients praise

  • Friendly and professional staff interactions
  • Cleanliness of facilities
  • Effective use of certain imaging technology (e.g., thorax CT)
  • General recommendation rates around 71% for hospital inpatient services
  • Gentle procedures in specific radiology clinics

Common complaints

  • Billing and financial assistance department communication issues
  • Last-minute appointment cancellations
  • Difficulty reaching administrative or patient relations offices
  • Inconsistent communication and compassionate care in hospital settings
  • Policy confusion regarding services (e.g., walk-in availability)

In patients' words

"While the drs are great, the financial assistance department is an ABSOLUTE JOKE!"

— Birdeye user review

"love the staff and the gentle procedure. thank you."

— LocalityBiz review for Radiology EXPRESS - Lynch

"What should have been a time of compassion, communication, and professionalism instead became one of the most painful experiences our family has ever gone through."

— BBB user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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