Deaconess Heart Group

Patients praise

• Professional and skilled medical staff, including physicians and surgeons
• Compassionate, family-like care provided by nurses and support staff
• State-of-the-art facilities and effective life-saving procedures
• Polite and helpful staff interactions reported by some patients

Common complaints

• Communication difficulties, including challenges reaching staff by phone or getting return calls
• Appointment delays, scheduling issues, and long wait times in the office
• Lack of continuity of care, such as difficulty seeing the same doctor consistently
• Frustration with billing and administrative processes