Laboratory Services in Eugene, OR - PeaceHealth
Laboratory Services • Eugene, OR
Ratings by platform
- Birdeye: 3.4 out of 5 stars (23 reviews (for PeaceHealth Medical Group))
What patients say
Patients praise
- Professional and friendly staff in some instances
- Faster lab result turnaround times (now ~16 hours or less) following transition from Quest Diagnostics in mid-2026
- Simplified and integrated billing through PeaceHealth
- Increased access to financial assistance programs for lab testing
- Smooth lab experiences reported by some patients
Common complaints
- Long wait times for lab services
- Clinic closures without prior notice
- Difficulty navigating online feedback/comment pages
- Reports of unprofessional or unhelpful reception staff
In patients' words
"The lab would suddenly close without any apology. When I came back the next day, I saw there was only one person ahead of me on the wait list, yet it took 1 entire hour and I’m still waiting."
— LocalityBiz (Review of PeaceHealth South Eugene Primary Care Clinic)"My visit was for the purpose of getting lab work done. The staff was professional, friendly, and efficient."
— Yelp (PeaceHealth Eugene)"Patients will now have one bill rather than bills from both PeaceHealth and Quest, and there is greater financial flexibility for patients."
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