Family Medicine and Primary Care Doctors - Oregon Medical Group
Family Medicine • Eugene, OR
Ratings by platform
- Birdeye (Chase Gardens North): 2.3/5 (44 reviews)
- Birdeye (Crescent Medical Clinic): 2.2/5 (17 reviews)
- Yelp: Not explicitly stated (mixed/low) (82 reviews)
What patients say
Patients praise
- Some individual physicians are described as kind and attentive
- Clean and accessible office locations
Common complaints
- Poor administrative and front desk communication/rudeness
- Difficulties with billing department causing stress
- Long wait times or lack of response to inquiries/callbacks
- Disorganized patient management (e.g., unexpected patient removal, difficulty reassigning providers)
- Lack of feeling heard or cared for by medical staff
In patients' words
"I love the physicians at this location. BUT The billing department has been the cause of mental and emotional stress for nine years."
— Better Business Bureau Review (Cindy N)"I have no idea how OMG has gotten this awful, but I'm literally getting phone calls from them that I answer to have them immediately say I'm on hold and no agents are available then hang up on me."
— Birdeye Review (Crescent Medical Clinic)"The office is clean and easy to get to, the staff is always friendly, and Dr. Kudlak is amazing -- she really listens and is very patient and kind."
— Oregon Medical Group Website TestimonialMore clinics in Eugene
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