Erie, Pa. - Primary Care Locations - UPMC
Primary Care • Erie, PA
Ratings by platform
- UPMC Official Provider Directory: Typically high for individual providers (e.g., 4.8 to 5.0 out of 5 stars) (Varies by provider, often ranging from dozens to hundreds of reviews per provider)
- Third-party review aggregators (e.g., Birdeye, LocalityBiz): Highly variable (mixed ratings on third-party sites) (Limited on third-party aggregate sites)
What patients say
Patients praise
- Strong appreciation for physicians and PAs who listen, are compassionate, and provide thorough, collaborative care
- Many patients report long-term, positive relationships with their primary care providers, often spanning many years
- High ratings for individual providers across UPMC's Erie-area network, with many patients highlighting bedside manner and professional competence
Common complaints
- Reports of rude or dismissive staff and communication difficulties (e.g., long hold times, disconnected calls)
- Complaints regarding bureaucratic issues such as medication refill delays, appointment cancellations, and stressful scheduling experiences
- Isolated reports of unprofessional behavior or lack of thoroughness by some providers
- General patient dissatisfaction with hospital wait times and certain administrative/facility policies
In patients' words
"Dr Agnello is the best primary care physician I've ever had. I have changed insurance coverage plans rather than have to change doctors."
— UPMC Provider Directory Review"Staff is very rude. Impossible to get medication re-fills promptly and/correctly. Long on hold waits which then times out and disconnects you."
— LocalityBiz Review"She was dismissive, she rushed me, and literally told me we didn't have time to finish going through my concerns. ... I left feeling overwhelmed. Unheard disrespected and in tears."
— UPMC Provider Directory ReviewMore clinics in Erie
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Patients praise: professional and responsive care reported by some patients · convenient access to primary care services, including chronic condition management and preventative screenings.
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Patients praise: High physician expertise · Dedication to patients.
Family Medicine in Erie, PA - ProviderMatch - Find a UPMC Provider
Patients praise: many individual family medicine providers are highly rated for being attentive, compassionate, and knowledgeable · patients appreciate doctors who take time to listen and thoroughly explain health concerns.
Cardiology in Erie, PA - ProviderMatch - Find a UPMC Provider
Patients praise: Professional and knowledgeable care · Attentive listening and good bedside manner.
Urology in Erie, PA - ProviderMatch - Find a UPMC Provider
Patients praise: High satisfaction with thoroughness, clear communication, and professional demeanor of many providers · Perceived competence and expertise in urological care.
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