UPMC Western Behavioral Health at Safe Harbor
Behavioral Health • Erie, PA
Ratings by platform
- Google Reviews (via ProviderSpark): 2.2 out of 5 stars (108 Google reviews)
What patients say
Patients praise
- Some therapists are noted as being helpful
- Some individual staff members are described as friendly or amazing
Common complaints
- Poor communication and lack of follow-up from staff
- Negative experiences with doctors and physician assistants, including medication management concerns
- Frustration with crisis services and perceived lack of response to urgent situations
- Long wait times for appointments and perceived poor administrative practices
In patients' words
"This is a great example of our mental health crisis in America. The therapists are good and the downstairs staff is friendly but the Drs/PAs are terrifyingly horrible."
— FindRehabCenters.org review"Crisis services are quite literally a joke... I was lied to and told Crisis and the police would be out. They never actually came."
— LocalityBiz review"Mental Health is terrible here in Erie Pa I had called Safe harbor left several messages never received a call back called crises services & the man acted like he didn't want to help very rude hung up on me..."
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