Drug and Alcohol Abuse | Erie County, PA

Patients praise

• Caring and respectful staff members
• Helpful and knowledgeable physicians or counselors
• Accessible and efficient intake processes in some facilities
• Effective treatment programs that support long-term recovery
• Welcoming and judgment-free environments

Common complaints

• Unprofessional or incompetent staff conduct
• Poor administrative management including scheduling and refill issues
• Long wait times and difficulty reaching staff
• Lack of sufficient one-on-one counseling time
• Perceived lack of care for patients' needs or wellbeing