Trinity Health Of New England Medical Group - Primary Care Enfield
Primary Care • Enfield, CT
Ratings by platform
- Birdeye: 4.6/5 (101 reviews)
- Birdeye (alternate listing): 4.7/5 (110 reviews (as cited by source))
- Trinity Health of New England Official Site: 4.9/5 (229 ratings (Provider level))
- Google My Business (as cited by source): 4.7/5 (51 reviews)
What patients say
Patients praise
- Friendly, professional, and compassionate staff
- Attentive, thorough, and knowledgeable doctors who take time to listen and explain treatments clearly
- Comfortable and welcoming office environment
- Efficient and positive new patient experiences
Common complaints
- Difficulty reaching the office via phone, including reports of unanswered calls and being hung up on
- Administrative and billing issues, specifically regarding being billed for services already paid and difficulty resolving these errors with staff
- Confusion or communication lapses regarding PCP assignments and required paperwork sign-offs
In patients' words
"Dr. Puma is very through, she is very concerned about the total you! She takes the time to get to know you and your concerns. Mary and all the staff were helpful & kind. My husband and I are thrilled to establish a genuine doctor, patient relationship, like those we had in the good old days!!!!❤️"
— Birdeye User Review"Me and my pcp and a few others of my doctors had called 18 times and no one answered the phone. Everyone hung up on us. Rude and unprofessional service by far the worst I’ve had"
— User Review cited by Sonrisas Badajoz"I continue to receive bills monthly for the same bill that has previously been paid. I call every single month... I am still being sent a bill which now says it will be sent to a collections agency. When I call they tell me there is nothing they can do and there is no supervisor that I can speak with."
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