Bone & Joint Institute | Enfield, CT - Hartford Hospital
Neurosurgery • Enfield, CT
Ratings by platform
- Yelp/Apple Maps: 3.0/5.0 (5 (on Yelp/Apple Maps platform))
- Hartford HealthCare internal survey ratings: 4.7-4.9/5.0 (aggregated across individual doctors) (Varies by physician (e.g., 53–278 surveys per doctor))
What patients say
Patients praise
- High satisfaction with clinical surgeons and medical expertise
- Positive feedback for specific providers and nurses
- Efficient and high-quality surgical outcomes for some patients
- Patient appreciation for the comprehensive, patient-centered programs (e.g., surgery preparation resources)
Common complaints
- Concerns about administrative/office staff responsiveness, including being put on hold and communication issues
- Complaints regarding lack of clarity about post-operative care and medication instructions
- Reports of difficulty scheduling appointments and rudeness from reception staff
- Specific legal allegations regarding potential diagnostic and care failures by certain medical staff
In patients' words
"I just want to let u know that ur customer service suxs n the receptionists r very rude n disrespectful.... I called several times about an appointment n they hung up on me."
— TrustReviewers.com"The Dr was great and very quick to respond to my questions but the staff should have already explained everything to us."
— TrustReviewers.com"Cannot say enough for how awesome the bone and joint was in helping me after surgery. They made me feel like I was the only patient there."
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