Hartford HealthCare Medical Group

Patients praise

• High quality and professionalism of certain individual medical providers and clinicians
• Clean office environment
• Some patients report positive, compassionate, and thorough care experiences

Common complaints

• Difficulty reaching staff via phone and long hold times
• Poor responsiveness and failure to return calls promptly
• Concerns regarding scheduling, rescheduling, and office administrative issues
• Perceived decline in quality of service over time
• Frustration with corporate policies and perceived lack of patient-centered care