Frederick Health Emmitsburg
Sports Medicine • Emmitsburg, MD
Ratings by platform
- Birdeye (Aggregate of Google reviews): 3.7 out of 5 stars (45 reviews)
- Birdeye (Aggregate of Google reviews): 3.8 out of 5 stars (6 reviews)
What patients say
Patients praise
- Specific primary care providers (e.g., Dr. Natalie Lowrey) are praised for their expertise and attentiveness
- Staff members are sometimes described as professional, kind, or friendly
- The facility offers a convenient local healthcare option for the community and students
- Comprehensive range of services including urgent care, orthopedics, and lab work under one roof
Common complaints
- Long wait times for appointments and walk-ins
- Challenges with the billing department, including disputes over insurance re-filing and collection notices
- Inconsistent staff communication and perceived lack of empathy from some providers
- Difficulty in reaching staff directly by phone
- Reports of unreliable equipment in associated facilities
In patients' words
"Dr. Natalie Lowery is the best primary care provider I've had in the past 25+ years and hope she continues to support her patients at this location."
— Birdeye Review"The staff are nice, however it was EXTREMELY slow. I didnt see the dr for almost 2 hours... I probaly wont come back here unless I absolutely have to."
— Birdeye Review"Receptionist was very friendly and upbeat. Nurse who took blood pressure and temp didn't tell me what they were... Neither were very personable or showed any compassion."
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