EMH Elyria Medical Center
Hospital • Elyria, OH
Ratings by platform
- Rehab.com (UH Elyria Medical Center): 2.63/5 (269 reviews) (269)
- Healthgrades: 64% would definitely recommend; 68% gave ratings of 9 or 10 (patient experience) (not specified in snippet)
- Health US News: 88% overall satisfaction; willingness to recommend (percentage not shown) (not specified in snippet)
- Leapfrog Group (CAHPS domains): Patients' overall rating of the facility: 87% (top box); Facilities/staff 98%; Communication about procedure 90%; willingness to recommend 82% (not specified in snippet)
What patients say
Patients praise
- Some patients report responsive, thorough staff and good overall care
- High “top box” patient experience scores in multiple CAHPS domains (facilities/staff, communication, overall rating, willingness to recommend)
- Some reviews specifically thank nurses/staff for being helpful and courteous
Common complaints
- Reported experience in the ER where a patient felt dismissed after being told nothing was wrong despite worsening on MyChart
- Complaint about being questioned/shamed in front of others (per one review)
- Lower overall star rating on Rehab.com despite some positive experiences
In patients' words
"“The staff were very patient and kind… They had me take multiple tests all while communicating the process and being gentle with me.”"
— Rehab.com review excerpt (UH Elyria Medical Center)"“I was completely dismissed… I will NEVER RETURN HERE.”"
— Rehab.com review excerpt (UH Elyria Medical Center)"“I was placed in a common room with strangers… After that, I was completely dismissed.”"
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