Elmhurst Primary Care Doctors - Duly Health and Care
Primary Care • Elmhurst, IL
Ratings by platform
- Yelp: 1.6 out of 5 stars (125 reviews (at a primary location))
- PissedConsumer: 1.5 out of 5 stars (85 reviews)
What patients say
Patients praise
- High-quality medical care from individual physicians
- Professional and thorough medical staff
Common complaints
- Difficult and inefficient scheduling processes
- Long wait times on the phone and in-office
- Disorganized communication between departments
- Issues with medical billing and unexpected charges
- Poor or impersonal customer service experiences
In patients' words
"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office."
— Birdeye Review"I did not request any diagnostic testing or medications, nor did I express concern about any specific condition. Despite this, I was subsequently billed for a problem-focused visit, rather than a preventive exam."
— Better Business Bureau ComplaintMore clinics in Elmhurst
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