
Hardin County Behavioral Health Clinic - Communicare
Behavioral Health • Elizabethtown, KY
Ratings by platform
- Birdeye: 2.3/5 stars (8 reviews)
- Recovered.org: 4.03/5 trustscore (Not explicitly stated)
- Yelp: 1/5 stars (1 review (Yelp))
What patients say
Patients praise
- Some staff members are described as very caring and dedicated to patients
- Occasional instances of successful resolution after involving management or directors
Common complaints
- Poor administrative and scheduling processes, including incorrect appointment times given by staff and automated systems
- Reports of rude or unhelpful staff and management communication skills
- Concerns regarding crisis assessment criteria and responsiveness
- Complaints about long wait times
- Staff turnover and consistency issues
In patients' words
"If I could give this place 0 stars I would. I brought in a child who had a crisis and needed to be admitted to the crisis unit. The people that work here were extremely rude, unhelpful, and acted like we were a bother for being there."
— Birdeye user review"Their scheduling system is very poor. Their automated recording that calls 2 days before the appointment provides the incorrect time of the appointment, and calling to confirm with a person also gives an incorrect time."
— FindRehabCenters.org user review"There are many good staff members here who would stand in front of a moving car for their patients. However, these are the staff members you see of less often..."
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