Northwestern Medicine Pediatrics South Elgin Briargate Dr.
Pediatrics • Elgin, IL
Ratings by platform
- Northwestern Medicine (Official Site): 4.9 out of 5 stars (210 ratings for Dr. Antonio T. Caceres)
- LocalityBiz/Birdeye: Mostly 5-star ratings reported in sample set (7 reviews (Birdeye))
What patients say
Patients praise
- High-quality clinical care and thorough medical expertise
- Helpful, attentive, and kind nursing and medical staff
- Good communication through patient portals (MyChart) and prompt follow-ups
- Clean and welcoming environment for children
Common complaints
- Scheduling and answering service difficulties (rude, slow to respond)
- Concerns regarding office policies and handling of sick patients
- Perceived lack of knowledge or support from administrative/reception staff
- Negative experiences with specific clinical interactions (e.g., perceived judgment or lack of improvement)
In patients' words
"The staff here are all excellent!! I feel that my daughter is in great hands. And if you ever call the office for a question or concern you get a call back very promptly from the nurse!!"
— LocalityBiz user review"Great doctor and nurse (we loved nurse Carlos’s energy!) Very attentive and kind. Reception isn’t too knowledgeable, but they’re welcoming and kind. The reason for the 4 stars is that scheduling and their answering service was rude and took hours."
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