Crystal Lake/Elgin | Chicagoland, Indiana & Northern New ...
Nephrology • Elgin, IL
Ratings by platform
- Crystal Lake Dental Associates: 4.8/5 (1,283 reviews)
- Mercyhealth Crystal Lake East: 4.9/5 (261 reviews)
- Crystal Lake Oral & Maxillofacial Surgery: 4.7/5 (556 reviews)
- Mohs Surgery & Dermatology Center (Elgin & Crystal Lake): 4.88/5 (2,995 reviews)
- Northwestern Medicine Immediate Care (Crystal Lake/Elgin): 2.8/5 (88 reviews)
What patients say
Patients praise
- Highly skilled and knowledgeable medical professionals who explain treatment plans clearly
- Professional, courteous, and efficient staff in many practices
- Effective results and positive surgical outcomes for many patients
- Good accessibility and ability to get appointments on short notice at some locations
Common complaints
- Billing and insurance issues, including unexpected out-of-network charges and insurance denial due to paperwork errors
- Long wait times and unprofessional front-office staff behavior (e.g., gossiping, ignoring calls)
- Perceived poor bedside manner, lack of care, and dismissive attitudes from some medical providers
- Concerns regarding over-diagnosis or unnecessary procedures
In patients' words
"I was billed for services that my insurance company denied because of the office not submitting the required paperwork and x rays."
— Crystal Lake Dental Associates review"I have never felt so much like I was bothering someone. The whole ER staff acted like they just didn't care or want me there."
— Mercyhealth Crystal Lake East review"Dr. Van Thiel is an excellent provider. He always takes the time to answer all my questions, no matter how many!"
— Dr. Geoffrey Van Thiel patient review"I have received great care from Dr Wessel. He always explains what is happening and what I can expect."
— Retina Institute of Illinois patient reviewMore clinics in Elgin
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