Other Social Service Information | City of Elgin, Illinois
Mental Health • Elgin, IL
Ratings by platform
- Housing Authority of the City of Elgin: 4.3 out of 5 (Based on customer reviews via Trustindex.io)
What patients say
Patients praise
- Staff acknowledged as helpful, understanding, and professional in specific instances
- Effective assistance provided for urgent housing and voucher-related matters when contact was successfully established
Common complaints
- Difficulty reaching staff via phone or receiving call-backs
- Complaints regarding unprofessional, rude, or unhelpful staff behavior
- Systemic issues regarding access to medical records and administration of emergency medication in mental health facilities
- Frustration with application processes and lack of communication regarding document status
In patients' words
"Livia Cruz-Ramos was fantastic today... She was very patient and understanding. I really appreciated the assistance. Great job!"
— Housing Authority of the City of Elgin reviews"I’ve been calling for 2 months now left multiple voicemails and I still have not received a call back or let alone get anybody to answer my call!"
— Housing Authority of the City of Elgin reviews"Every staff member there is rude and just has the worst and most disgusting ass attitude."
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