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Other Social Service Information | City of Elgin, Illinois

Mental Health • Elgin, IL

Ratings by platform

  • Housing Authority of the City of Elgin: 4.3/5

What patients say

Patients praise

  • Staff acknowledged as helpful, understanding, and professional in specific instances
  • Effective assistance provided for urgent housing and voucher-related matters when contact was successfully established

Common complaints

  • Difficulty reaching staff via phone or receiving call-backs
  • Complaints regarding unprofessional, rude, or unhelpful staff behavior
  • Systemic issues regarding access to medical records and administration of emergency medication in mental health facilities
  • Frustration with application processes and lack of communication regarding document status

In patients' words

"Every staff member there is rude and just has the worst and most disgusting ass attitude."

— Lutheran Social Services of Illinois reviews on Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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