Valley Mall Optometry: Optometrist, Eye Doctor in El Monte CA
Optometry/Vision Care • El Monte, CA
Ratings by platform
- Optix-Now: 4.0 out of 5 stars (62 rating signals)
- BestProsInTown: not specified numerically (39 reviews)
What patients say
Patients praise
- friendly and competent optometrists/doctors
- patient and helpful staff in specific instances, such as training for contacts or insurance assistance
- thorough eye exams
- good selection of frames
Common complaints
- rude staff, particularly regarding eyewear selection
- long wait times for glasses/orders to arrive
- receiving incorrect items or frames
- lack of effective communication regarding order status
- difficulties with refund policies
In patients' words
"I waited for my glasses for 5 MONTHS AND THEY GAVE ME THED WRONG FRAMES. They tell me that they can't give a refund because the glasses were already done."
— My Vision Care patient review"Dr. Shah was very nice and sweet. All of my concerns and questions were answered. After the apt, Alejandra and Maria were very patient and helpful while choosing from the frames I had picked out earlier."
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