El Centro Regional Medical Center: El Centro Healthcare
Urgent Care • El Centro, CA
Ratings by platform
- Promallu (aggregated): 2.9/5 stars (377 reviews)
- Healthgrades: 59% recommend
What patients say
Patients praise
- Some individual doctors and specialists are well-regarded by patients
- Occasional reports of thorough and friendly care from specific staff members
Common complaints
- Long wait times, often reported as 4-6 hours
- Poor communication from staff and doctors
- Concerns regarding cleanliness and hospital safety metrics
- Rudeness or lack of professionalism among some staff members
- Inadequate follow-up or discharge planning
- Low hospital safety grades (e.g., 'D' grade from Leapfrog)
In patients' words
"Emergency room staff is so rude... No protocols in place, they stress you out and make your situation worse. It's outdated... Wait time is approx 4-6hrs."
— Promallu patient review"Absolutely horrible and horrid hospital... Nurses were laughing like there was no tomorrow while there was a room filled with people coughing, moaning and complaining. Staff was very rude and arrogant."
— MedicalRecords.com patient review"ESTOY MUY AGRADECIDA CON EL DR. CHRISTOPHER LAI... SIEMPRE FUE MUY PROFECIONAL , AMABLE Y RESPONDIO A TODAS MIS DUSAS ."
— Healthgrades patient review (translated: I am very grateful to Dr. Christopher Lai... He was always very professional, kind and answered all my questions.)More clinics in El Centro
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