Imperial Valley Family Care Medical Group
Family Medicine • El Centro, CA
Ratings by platform
- Vitals, WebMD, Healthgrades: Provider-specific ratings generally range from 3.3 to 4.7 out of 5 across platforms like Vitals and Healthgrades (Variable, often listed with few or no reviews for the group practice itself)
What patients say
Patients praise
- Physicians described as pleasant, knowledgeable, and thorough
- Positive interactions with administrative/billing staff reported in some instances
- Quiet and cozy office environment
Common complaints
- Rudeness and lack of professionalism among front-office/reception staff
- Long wait times for appointments
- Difficulties reaching staff for medical concerns/lack of communication regarding issues
- Inconsistent scheduling and administrative issues
In patients' words
"Abril EXTREMELY rude receptionist. She changed my appointment and stated it was because they gave it to someone else... I would not want to be represented by such staff. Doctor himself was pleasant and explained results thoroughly."
— Beautihost user review"Complained of severe issue with medication that caused me hearing loss/issues. No responses from the 2 times I've complained of the issue."
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