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Effingham, Illinois

Physical TherapyEffingham, IL

★★★★☆3.5/51,764 reviews across 3 platforms

Ratings by platform

  • Birdeye: 3.7 out of 5 stars (based on 323 reviews) (323 reviews)
  • U.S. News & World Report: 89% willing to recommend (based on national, standardized survey) (Not explicitly stated total number)
  • Healthgrades: Equal to the national average (67%) (Not explicitly stated total number)
  • Homefacts: 70 out of 100 overall hospital rating (1441 surveys analyzed)
  • Healthgrades (for specific provider Kristi Esker): 4.69 out of 5 stars (Not explicitly stated total number)

What patients say

Patients praise

  • Highly skilled and attentive individual surgeons and specialists, particularly at SBL Bonutti Clinic
  • Efficient and life-saving preventative care and referrals provided by some local providers
  • Personalized and compassionate bedside manner noted in specific doctor-patient relationships
  • Staff responsiveness in urgent situations for established patients
  • Satisfaction with recovery outcomes for orthopedic procedures

Common complaints

  • Long wait times in emergency and express care services
  • Perceived lack of care, attention, or compassion from some physicians and staff members
  • Concerns regarding communication quality and effectiveness during hospital stays
  • Reports of misdiagnosis or dissatisfaction with medical procedures
  • Negative feedback on administrative or follow-up processes in some clinical settings

In patients' words

"Got here at 5:20 pm, still waiting in ER waiting room at 8:42. Insanity. No help, no one should have to wait this many hours in an emergency room."

Birdeye review of HSHS St. Anthony's Memorial Hospital

"Had Dr. Navi not checked my carotid artery in April, I think my future would not have been very bright. With Dr. Navi picking up on the problem... I am on the mend."

Review for Effingham Prompt Care

"Kristi has called me herself at 6:30 a.m. to tell me my blood test panel had a problem & to get to the ER at SBLH immediately!"

Healthgrades review for Kristi Esker, APRN

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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