Primary Care | DHR Health | Edinburg Hospital & ER
Primary Care • Edinburg, TX
Ratings by platform
- Birdeye (Behavioral Hospital): 3.6/5 (54)
- Birdeye (Emergency Room): 2.3/5 (152)
- Birdeye (Surgery Institute): 2.5/5 (13)
- Birdeye (Laboratories): 4.1/5 (141)
What patients say
Patients praise
- High quality of care and successful outcomes for some specialized treatments (e.g., surgeries, stroke care)
- Attentive, compassionate, and knowledgeable physicians and nursing staff in specific instances
- Efficient care experienced by some patients in the Emergency Room
- Positive feedback regarding Behavioral Health's Intensive Outpatient Program (IOP)
- Convenience of in-office services like X-rays and blood work in primary care settings
Common complaints
- Concerns regarding high or nonsensical billing processes and costs
- Reports of long wait times for appointments and ER care
- Staff rudeness and unprofessional conduct, particularly with registration and nursing staff
- Lack of accessibility features for patients with disabilities at some locations
- Perceived low staff morale and poor customer service in certain departments
In patients' words
"Do NOT come to this ER unless you have a lot of money just lying around. Unlike other people in the reviews, I was actually seen rather quickly and somewhat efficiently. The reason for the 1-star review is the nonsensical bill amount and billing process."
— Birdeye (Emergency Room Review)"My father has been hospitalized here since last week after suffering a stroke... here the trust, compassion, and attention have been exceptional... I truly feel I owe them my father’s life."
— DHR Health Official Website (Testimonial)"Terrible. It's all about money. They called several times to remind me of the appointment. All the drama to make me wait four hours! This action is excuses by their favorite word, 'sorry.'"
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