
UT Health RGV Primary Care (Edinburg)
Family Medicine • Edinburg, TX
Ratings by platform
- Birdeye/Google: 3.5 out of 5 stars (57 reviews)
- Birdeye/Google: 3.4 out of 5 stars (65 reviews)
What patients say
Patients praise
- High praise for individual physicians for being skilled, caring, patient, and direct
- Positive experiences regarding short wait times for some patients
- Staff (specifically nursing/assistants) noted as helpful and professional in some interactions
- Appreciation for clear, dedicated communication from specific care team members regarding guidance and paperwork
Common complaints
- Difficulty reaching the office via phone and navigating the answering service
- Inconsistent performance and perceived lack of consideration from front office staff
- Complaints regarding appointment scheduling, including issues with walk-in availability vs. what is advertised online
- Dissatisfaction with physician availability and follow-through in some cases
- Specific negative experiences regarding communication and treatment plans for injuries
In patients' words
"I've had the worst experience as a patient at this clinic - Dr. Ahmad is attentive but never available and the staff is terrible. With no consideration for the patient. You can never get a hold of anyone there, they have an answering service with no access to the facility."
— Patient Review"I had an exceptional experience at UT Health RGV Primary Care, I’m very thankful to Dr. Gomez for her outstanding care and dedication. She not only exceeded my expectations during my visits but also went above and beyond by properly returning phone calls to provide important guidance and advice."
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