Mental Health Provider | CNS Healthcare | Detroit, MI
Behavioral Health and Mental Health Services • Eastpointe, MI
Ratings by platform
- Rehab.com/Google Reviews (General): Approximately 4.3/5 stars (aggregated) (135 reviews)
- Yelp (Brand-wide): 3.2/5 stars (26 reviews)
- Rehab.com/Google Reviews (Waterford location): 3.4/5 stars (60 reviews)
What patients say
Patients praise
- Some staff members are reported to be friendly and caring
- Accessible options for those in immediate crisis or need of urgent behavioral health care
- Non-profit status and wide reach in Southeastern Michigan providing essential community services
Common complaints
- Poor administrative communication and difficulty scheduling appointments
- Unprofessional staff and rude customer service interactions
- Long wait times and repetitive or unnecessary intake processes
- Lack of continuity in care and issues with emergency/crisis response effectiveness
- Dissatisfaction with medication management and perceived incompetence of some clinical staff
In patients' words
"So none of their staff has any clue what to do, super unprofessional and keep post posing my child's therapy due to all these appointments that don't make sense."
— LocalityBiz (Eastpointe location)"This whole company will be responsible for someone's death. Disrespectful dropping calls for emergency therapy. Not getting meds to the right pharmacy. Misgendering trans patients "cause i don't know you" Unacceptable and a lawsuit waiting to happen."
— LocalityBiz (Detroit location)"Good place to go to if you need to talk or need help for depression or anxiety or etc. I just absolutely love the people there"
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