Georgia Urology: Atlanta Urology Practice | Largest Urology Practice ...
Urology • East Point, GA
Ratings by platform
- Birdeye (Lawrenceville location): 4.4/5 (711)
- Birdeye (Conyers location): 4.6/5 (431)
- Birdeye (Atlanta location): 4.8/5 (212)
What patients say
Patients praise
- positive bedside manner of some doctors
- appreciation for medical outcomes and surgery success stories
- compassionate and comforting care from clinical/nursing staff during procedures
- effective communication from specific providers regarding treatment plans
Common complaints
- difficulties with phone communication and reaching the office
- long wait times for appointments
- concerns regarding administrative and scheduling processes
- instances of perceived rude or unprofessional behavior by front desk staff
- negative experiences with post-surgical care and communication
In patients' words
"They are ALWAYS behind. You can have a 10 am appt and wait until 11. How is it possible to open at 9 and be an hour behind at 10? You come here and it is guaranteed you will wait an hour Also, they are IMPOSSIBLE to get anyone on the phone."
— Patient review (Birdeye)"Dr. Chen is so gentle and he even apologizes during procedures if he feels he’s doing too much. His nurse was so relaxing and she did everything to calm my nerves."
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