Rubino OB/GYN Group of West Orange - Axia Women's Health
Gynecology • East Orange, NJ
Ratings by platform
- Birdeye (Rubino OB/GYN West Orange): 4.7/5 stars (943 reviews)
- Zocdoc (Dr. Robert Rubino): 4.94/5 (248 reviews)
- Chamber of Commerce: 4.5/5 stars (302 reviews)
What patients say
Patients praise
- Many patients praise individual physicians for being thorough, amazing, or kind
- Ability to secure same-day or urgent appointments in some cases
- Convenience of having in-office services like mammograms and other procedures available at one location
Common complaints
- Billing disputes and lack of transparency, including claims for multiple visits when only one occurred
- Difficulties scheduling appointments and poor communication regarding test results
- Reports of rude or unprofessional staff and physician bedside manner in some instances
- Wider concerns regarding Axia Women's Health's insurance disputes (specifically with UnitedHealthcare) leading to unexpected patient costs and claims rejection
In patients' words
"I was able to get a same day urgent appt and the staff was great! Everyone was very kind and concerning. Dr Rubino was absolutely amazing! It was worth my hour drive."
— Kesha Walton (via Chamber of Commerce/Google)"Lack of PRICING TRANSPARENCY and UNETHICAL BILLING practice. I was billed for 2 visits when I actually had 1. Patients please be WARNED to verify the COST of speaking with your doctor before..."
— Shelz E. (via Yelp)"The feud between Axia and UnitedHealthcare continues to cause frustration for patients."
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