University of Michigan - Sparrow Urgent Care
Urgent Care • East Lansing, MI
Ratings by platform
- Birdeye (primarily based on Google reviews): 2.4/5 stars (184 reviews)
- Apple Maps: 15% positive/low score (implied) (13 ratings)
What patients say
Patients praise
- efficient/quick service in some instances
- friendly and helpful staff interactions reported by some patients
- high satisfaction with specific laboratory/phlebotomy services
Common complaints
- difficulty reaching the office via phone
- issues with prescription management/submission to pharmacies
- perceived dismissive attitude from some medical staff
- frustration over communication and administrative processes
In patients' words
"Clean & Quick - staff was super friendly & helpful. In & Out in about an hour. Would def come back!!"
— Patient review on MapQuest/Yelp aggregation"The Nurse Practitioner did not order my prescription to the drug store after my visit. I tried calling but the calls dropped. I had to return to the office to ask about the prescription."
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