Family Medicine | MSU Health Care | Michigan State University
Primary Care • East Lansing, MI
Ratings by platform
- Birdeye (Google reviews aggregate): 2.2/5 (50)
- MSU Health Care Provider Page (Dr. Paul Rowe): 4.6/5 (118)
- MSU Health Care Provider Page (Dr. Paul Mulvey): 4.8/5 (121)
- Healthgrades (Dr. Paul Rowe): 2.3/5 (3)
What patients say
Patients praise
- Knowledgeable and thorough clinicians
- Providers who listen and take time with patients
- Professional and friendly staff (often cited in positive reviews)
- Compassionate care for complex medical histories
Common complaints
- Difficulty contacting the office by phone
- Unresponsive or unhelpful administrative and referral staff
- Long wait times for appointments
- Concerns regarding professional conduct or misdiagnosis
In patients' words
"Dr. Mulvey is very professional he takes his time and makes sure you understand every thing he has told you before he leaves."
— MSU Health Care Provider Transparency Page"Dr. Osilla was fabulous at listening, understanding, empathizing and creating a plan for the future. I am so thankful to have found her as my primary doctor."
— MSU Health Care Provider Transparency Page"My health care provider is good, but for years, the office is almost impossible to contact by phone."
— Birdeye (Aggregate Review)"After expressing this and more to Dr. Rowe I was given 15 pain meds... and told we would meet again in 3 months. Upon calling the clinic 3 times asking for assistance... we received no calls back in a period of three weeks."
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