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East Lansing Primary Care - UM Health-Sparrow

Primary CareEast Lansing, MI

★★★☆☆2.7/5220 reviews across 4 platforms

Ratings by platform

  • Birdeye (Sparrow Urgent Care East Lansing): 2.4/5 (184 reviews)
  • Solv Health (Sparrow Urgent Care East Lansing): 5.0/5 (2 reviews)
  • Vitals (Dr. Marissa A. Miller): 4.2/5 (22 ratings)
  • U.S. News (UM Health-Sparrow Lansing Primary Care): 4/5 (12 reviews)

What patients say

Patients praise

  • Friendly and helpful staff members
  • Clean facility environment
  • Efficient check-in and short wait times in some instances
  • Physicians described as compassionate, thorough, and effective listeners

Common complaints

  • Difficulty reaching the office via phone, leading to dropped calls or unanswered inquiries
  • Concerns regarding timely follow-up on prescriptions
  • Occasional dissatisfaction with specific physician interactions

In patients' words

"Dr. Miller listens well and gives options to help you be a partner for your own care. She's absolutely amazing. She's very caring and takes time to listen..."

Vitals patient review for Dr. Marissa A. Miller

"The Nurse Practitioner did not order my prescription to the drug store after my visit. I tried calling but the calls dropped. I had to return to the office to ask about the prescription."

Yelp/MapQuest review for UM Health-Sparrow facility

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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