Gastroenterology | Digestive Health Institute
Gastroenterology • East Lansing, MI
Ratings by platform
- Michigangastro.com (practice page shown as reviews): 4.7 (based on 2,772 reviews) (2,772)
- Yelp (Digestive Health Institute - East Lansing, MI): Not shown in provided snippet (Not shown in provided snippet)
- Apple Maps (Digestive Health Institute): 3.0 (Not shown in provided snippet)
- WebMD (Dr. Scott Plaehn, DO): 4.0 (17 ratings)
- Healthgrades (Dr. Lisa Oliveri-Lepain, DO): Not shown; includes patient satisfaction/recommendation score (Not shown in provided snippet)
- Healthgrades (Dr. Robert Rose, DO): Likelihood of recommending: 3.857143 out of 5 (Not shown in provided snippet)
What patients say
Patients praise
- Helpful, knowledgeable, and thorough clinicians
- Staff seen as nice/courteous and attentive
- Patients report good listening, explained conditions, and provided follow-up
- Some patients report promptness and strong care outcomes
- Telehealth availability mentioned (for some providers)
Common complaints
- Terrible/inept or rude office staff reported by some patients
- Delays/issues getting results or biopsy outcomes
- Problems with appointment scheduling/referral processing
- Charged/rescheduling fees and communication/management concerns
- Overall experience can be inconsistent across locations/providers (implied by mixed ratings)
In patients' words
"“Very nice staff, great doctor's knowledgeable and helpful… Thorough and attentive.”"
— Yelp - Digestive Health Institute - East Lansing"“Fantastic Doctor! Terrible office staff.”"
— Healthgrades - Dr. Lisa Oliveri-Lepain"“My recent experience with these people has been awful. It’s been a month and I have not been able to get the results of my biopsy.”"
— MapQuest - Michigan Gastroenterology Institute (includes Yelp excerpts)"“I would give it 0 stars… I went here because I had been struggling with chest pain, digestive issues…”"
— MapQuest - Michigan Gastroenterology Institute (includes Yelp excerpts)"“The Best! I seen Dr. Rose since 2002… I do recommend Dr. Rose to my family members, friends and to everyone I do know.”"
— Healthgrades - Dr. Robert RoseMore clinics in East Lansing
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