East Lansing Primary Care - UM Health-Sparrow
Family Medicine • East Lansing, MI
Ratings by platform
- Birdeye (Aggregate of Google and Foursquare): 2.4/5 stars (184 reviews)
- Solv Health: 5.0/5 stars (2 reviews)
- Vitals and WebMD (for Dr. Marissa Miller): 4.2/5 and 4.5/5 stars (21-22 reviews)
- WebMD and Vitals (for Dr. Diane Mater): 4.0/5 and 4.1/5 stars (2-3 reviews)
What patients say
Patients praise
- Physicians described as compassionate, attentive, and good listeners
- Staff noted as being professional, kind, and friendly in some interactions
- Efficient care experiences and timely services in some instances
- Effective coordination of care and successful health outcomes for some patients
Common complaints
- Communication difficulties including difficulty reaching the office by phone and dropped calls
- Negative interactions with specific providers regarding bedside manner and treatment approaches
- Administrative issues such as failure to send prescriptions to pharmacies
In patients' words
"She is so compassionate and doesn't treat you like a number. if more doctors were like her things would be alot better in this world. she has always treated with so much kindness she listens to you do you understand listens. that is a key word in being a doctor."
— Vitals review for Dr. Marissa Miller"If you're looking for a pill-pushing, parental control averse, absolute nut job...this is your doctor. Nothing in her treatment protocols involving nutrition or wellness."
— WebMD review for Dr. Diane Mater"The Nurse Practitioner did not order my prescription to the drug store after my visit. I tried calling but the calls dropped. I had to return to the office to ask about the prescription."
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