Pulmonary and Critical Care Medicine - Yale New Haven Hospital

Patients praise

• many patients express gratitude for the clinical expertise and care received for complex conditions
• clinical outcomes for certain conditions (like in-hospital mortality for pneumonia) are rated as better than expected
• supportive care from nursing and physical therapy teams in inpatient settings
• recognition of specialists for their commitment to providing patient comfort and clear communication in critical care situations

Common complaints

• reports of rude or dismissive communication from some individual specialists
• concerns regarding staff responsiveness, cleanliness, and patient compassion in hospital settings
• complaints about communication gaps, appointment scheduling, and surprise billing for routine visits
• frustration with wait times and perceived lack of attention in triage or specialty settings