Cancer (Oncology) - Yale New Haven Health
Oncology • East Haven, CT
Ratings by platform
- Yelp (Yale-New Haven Hospital): 2.1/5 (184)
- Birdeye (Yale New Haven Hospital): 2.8/5 (441)
- MapQuest (Smilow Cancer Hospital): 2.5/5 (23)
What patients say
Patients praise
- Exemplary and caring nursing staff in many instances
- Positive experiences with specific surgeons and oncologists
- Efficient facility layout in newer cancer care locations
- Access to high-quality specialized cancer care and NCI-designated expertise
Common complaints
- Difficulty reaching staff, particularly oncology nurses, via phone
- Long wait times for appointments and responses to inquiries
- Reports of chaotic and understaffed facility conditions on weekends
- Concerns regarding communication breakdowns with medical teams
- Administrative frustrations with patient portal and assistance processes
In patients' words
"Oncology office nurses do not respond patient’s requests at all. Made phone calls many times but no response at all. I do not comprehend how this neglects are overlooked at Yale Medical Center."
— Local Review Site"Every time I have gone to smillow to stay, everyone treated my husband and I very well. They make me feel very comfortable when I'm there. My doctor really knows her stuff and she provides me with excellent care."
— USCompanies Review Site"First, I want to say that the nursing staff is exemplary. if it were just them, I would be giving a five star endorsement. That said, the absolute worst doctors you could ever imagine."
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