Yale New Haven Hospital
Occupational Health • East Haven, CT
Ratings by platform
- Birdeye (Yale New Haven Hospital): 2.8/5 (441 reviews)
What patients say
Patients praise
- Positive interactions with medical staff who are described as kind, attentive, and professional
- Recognition for clinical quality and high-standard medical care in broader hospital ratings
- Smooth experiences with appointment scheduling in some specialized departments
Common complaints
- Reports of long wait times, particularly in triage or emergency settings
- Concerns regarding staff communication and perceived lack of compassion or empathy
- Complaints about billing and surprise costs for routine services
- Occasional reports of administrative or coordination issues in patient care
In patients' words
"I suggest that Yale retrain their employees (including their high-ranking staff members, such as the boss of the APRNs) to treat patients the way that they would want to be treated."
— Letter to the Editor, PatchMore clinics in East Haven
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