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Internal MedicineEast Haven, CT

★★★★☆4.1/534 reviews across 4 platforms

Ratings by platform

  • Healthgrades (Family Practice & Internal Medicine of New Haven County): 1.0 out of 5 stars (3 reviews)
  • WebMD (Dr. David Riccio): 4.5 out of 5 stars (19 ratings)
  • WebMD (Dr. Paul Di Capua): 5.0 out of 5 stars (6 ratings)
  • WebMD (Sandra Byrnes, NP): 3.5 out of 5 stars (6 ratings (5 reviews))

What patients say

Patients praise

  • Knowledgeable, compassionate, and attentive doctors
  • Prompt and efficient care in certain practices
  • Accessible communication, including phone availability for test results
  • Supportive and friendly staff in well-regarded offices
  • Thorough medical evaluations and clear explanations of treatments

Common complaints

  • Long wait times in waiting rooms and exam rooms
  • Disorganized or unprofessional administrative staff
  • Unexpected billing issues or charges for services not requested/needed
  • Rudeness or poor communication from some healthcare providers
  • Lack of communication regarding staff changes or provider availability

In patients' words

"Went for an annual physical.. got a $175 bill??? said they did all these things beyond a physical (lies) and wont fix the coding."

Healthgrades User Review

"It is so nice to 1. see the same person every visit, 2. be able to speak with my Dr. when necessary and as mentioned, before, 3. get a personal phone call to discuss test results 24/7."

RateMDs User Review (Dr. Mark S. Kasper)

"I waited just over 3 hours in there before I asked when I would be seen. The lady told me no virtual doctors would accept the call / visit."

LocalityBiz User Review (DOCS Urgent Care & Primary Care)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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