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Hartford HealthCare-GoHealth Urgent Care in Connecticut

Urgent CareEast Hartford, CT

★★★★★4.5/51,764 reviews across 3 platforms

Ratings by platform

  • Birdeye (Glastonbury location): 4.6 out of 5 stars (1,131 reviews)
  • Birdeye (Derby location): 4.4 out of 5 stars (633 reviews)
  • Walk-in Clinic Near Me (West Hartford): 3.1 out of 5 stars

What patients say

Patients praise

  • Staff often praised as kind, caring, and professional
  • Efficient online booking system ('save your spot')
  • Clean and well-organized facilities
  • Helpful and compassionate care for pediatric patients
  • Clear and thorough explanations of diagnoses

Common complaints

  • Reports of long wait times and delays in care
  • Concerns regarding unprofessional or rude staff behavior
  • Issues with communication, including unreturned calls and prescription delays
  • Dissatisfaction with billing processes and refund handling

In patients' words

"The staff at this particular location is phenomenal. I’ve been here a few times for covid situations and they have been nothing but helpful, extremely kind, and informative."

Birdeye review (Glastonbury)

"This is the most disorganized and terrible walk in clinic I have ever been to. It took me 2.5 hours there to speak with a provider for 90 seconds."

LocalityBiz review (South Windsor)

"Was charged for two co pays. Refund never went through... I guess it’s my responsibility to do all the leg work since they screwed up."

LocalityBiz review (Middletown)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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