Family Eyecare Center: Eye Care Center – Highland, IN
Optometry Clinic • East Chicago, IN
Ratings by platform
- Yelp: 2.0/5.0 (10 reviews)
- local.us-info.com: 3.4/5.0 (9 ratings)
What patients say
Patients praise
- highly regarded professional care from the optometrist (Dr. James Ferguson)
- helpful and knowledgeable staff in some patient experiences
- family-friendly environment with a child waiting area
- convenience of same-day glasses services
Common complaints
- reports of rude, disrespectful, and unprofessional staff behavior
- difficulties with appointment scheduling
- instances of long wait times for appointments
In patients' words
"I have been seeing Dr. Ferguson for the past 12 years and think he is an incredible doctor; however, his staff is terrible. His staff is rude and for the past year and a half I've had nothing but..."
— Yelp review (2/24/2023)"Dr and staff made the experience very stress free. Thank you so much for your empathy and professionalism"
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