East Chicago NorthShore Health Center

Patients praise

• Friendly, welcoming, and professional staff in many interactions
• Clean facilities
• Efficient appointment process and minimal wait times for some patients
• Helpful care coordinators and responsive medical staff during acute visits
• Convenient location and access to on-site pharmacy services

Common complaints

• Unprofessional staff behavior (e.g., swearing, gambling talk)
• Building temperature issues (too cold)
• Rude or defensive receptionist/administrative staff
• Communication and follow-up issues regarding prescriptions and appointments
• Perceived rush in bedside manner or lack of thorough listening by some providers