Quest Diagnostics
Diagnostic Imaging/Laboratory • East Aurora, NY
Ratings by platform
- Solv Health: 1.0/5
- Yahoo Local: 2.0/5 (9 reviews)
- LocalityBiz: 2.2/5
- Birdeye (124 reviews)
What patients say
Patients praise
- Skilled and gentle phlebotomists who provide efficient and professional care
- Some experiences of quick, timely service for those with appointments
- Recent reports noting improvement in service quality compared to past experiences
Common complaints
- Difficulty securing appointments and lack of walk-in availability
- Reports of staff perceived as rude, unhelpful, or dismissive
- Inconsistent operating hours including unannounced closures for scheduled appointments
- Frustrations with communication, technology, and lab result processing
In patients' words
"Horrible experience. All computerized with website that doesn't work properly. Never sent labs to my doctor. I am still trying to get them even though it has eaten up tons of my time."
— LocalityBiz review"This is a great location. Jackie is a great phlebotomist and is friendly, gentle when taking your blood and knowledgeable."
— Loc8NearMe review"This is the worst set up for patient communication and patient help ever thought up!!! The nurses are rude and hide in the back away from the help window and are anoid when asked for help!!!"
— Yahoo Local reviewMore clinics in East Aurora
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